privacy policy

Effective Date: January 1, 2025

At The Great Face, accessible from www.book.thegreatface.net, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your data in accordance with the laws of the State of Florida, United States, and international regulations such as the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).

1. Information We Collect

We may collect the following types of information:

  • Personal Data: Name, phone number, email address, billing information, and service preferences.

  • Booking Information: Services booked, appointment times, and communication history.

  • Technical Data: IP address, browser type, operating system, device identifiers, and cookies.

  • Marketing Preferences: Your preferences regarding receiving promotional communications.

2. How We Use Your Information

We use your information to:

  • Process your bookings and payments

  • Provide, personalize, and improve our services

  • Communicate appointment updates or promotions

  • Maintain security and prevent fraud

  • Comply with legal obligations

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

  • Your consent

  • Fulfillment of a contract (e.g., service booking)

  • Compliance with legal obligations

  • Our legitimate interests, provided they do not override your rights

4. Your Rights Under GDPR and CCPA

You have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Delete your data (“Right to be Forgotten”)

  • Withdraw consent at any time

  • Object to or restrict the processing of your data

  • Receive a copy of your data in a portable format

  • Opt-out of the sale or sharing of your data (CCPA)

To exercise any of these rights, email us at info@thegreatface.net. We may request identity verification before processing your request.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance site performance and user experience. You can manage your cookie preferences via your browser settings.

6. Sharing Your Information

We do not sell your personal data. We may share it with:

  • Payment processors (e.g., Wave, Stripe)

  • Third-party service providers for analytics, marketing, or email communication

  • Legal authorities when required to comply with laws or legal processes

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Data Security

We implement industry-standard measures to protect your data from unauthorized access, disclosure, or loss. However, no system is completely secure.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. If we learn we have collected personal information from a child without parental consent, we will delete it.

10. International Data Transfers

If you are located outside the U.S., your data may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for such transfers under GDPR.

11. Changes to This Privacy Policy

We may update this policy periodically. All updates will be posted here with a revised effective date.

12. Jurisdiction

This Privacy Policy is governed by the laws of the State of Florida, USA. Any disputes shall be handled in the courts located in Miami-Dade County, Florida.

13. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please get in touch with us at:
Email: info@thegreatface.net
WhatsApp: (345)-547-4180